Please note that orders placed after 2:00pm Pacific Time will begin processing at our fulfillment warehouse the following business day.

Orders with express shipping selected (2-Day or Overnight) are typically processed and shipped within 1 business day. However, please be aware that "2-Day" and "Overnight" indicates the estimated delivery time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.

For P.O. Boxes all orders will be shipped via USPS Priority Mail when Ground Service is selected and USPS Express Mail when Overnight or 2nd Day are selected. Any shipments to a P.O. Box where Overnight is selected will automatically be adjusted to Express Mail at the respective 2nd Day FedEx Rate.

For backordered items, orders begin processing as soon as the backordered item is returned to stock. You can expect your order to ship 1-2 business days after the backordered item is returned to stock. If we are unable to fill your order complete you will be notified and given the option to cancel the backordered item.

International Shipments
We currently do not ship internationally but will be soon so check back in a few weeks and we'll be ready to ship to select countries.

Misc. Shipping
Certain items (which require special preparation for shipment, or customization) may require a longer processing time. We will notify you if we expect a delay in your shipment for any reason.

We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment, which exceeds the normal processing and shipment time, please let us know by contacting Frends Online Customer Service at 877-733-7556 or by emailing us at online.help@wearefrends.com